Refund Policy

This page applies to checks bought from Maya on WhatsApp. See Maya's Terms for what the service does and Maya's Privacy Notice for what we collect. It does not apply to IntegrityX business engagements, which are governed by the Terms of Service.

The short version

• Changed your mind before the check runs? Reply “cancel” to Maya and your money comes back in full.
• If no register is asked within 7 days of your payment, your money comes back by itself. You do not need to ask.
• Once a register has answered, that answer is what you paid for. There is no refund.
• Every refund comes with a credit note against your invoice, sent to you on WhatsApp.
• Refunds can be made for 30 days after payment. After that, your record has already been deleted.

1. When you are refunded automatically

If you change your mind after paying, reply “cancel” before the check runs. The check is stopped, nothing is spent, and the full amount goes back to you. Maya tells you when the refund has gone through.

Every check you buy is a credit. A credit is used only when we actually ask an official register about the identifier you gave us. If seven days pass after your payment and that has not happened, for any reason, the payment is refunded in full without you having to contact anyone. Maya sends you a message when it goes back.

This covers the cases where you paid and then never sent the number, where the register we needed was down, or where something on our side stopped the check from running. In every one of those, we took money and did no work, and the money comes back.

2. When there is no refund

The moment a register answers, your credit has been used and the answer is the product. A result you did not want, such as a PAN that does not match a name, or a vehicle registered to somebody else, is still the answer to the question you asked.Mayasays this before you pay, on the same message as the price. Replying “cancel” after the answer has arrived does not bring a refund.

A pack that includes several checks is refunded only while none of them has run.

3. How refunds are made

Refunds go back through the payment gateway to the card, bank account or wallet you paid from. They usually arrive within 5 to 7 working days, depending on your bank. We do not refund in part and we do not refund to a different account.

Each refund is matched by a credit note that cancels your original invoice. It is sent to you on WhatsApp, the same way your invoice was.

The two automatic cases above are the only refunds Maya makes. Any other refund is decided by a member of IntegrityX staff, and the reason is recorded against your payment. Maya cannot be talked into a refund outside these rules.

4. The 30-day window

We keep your check record for 30 days and then delete it, as described in the Maya privacy notice. The refund window is the same 30 days, so that there is one number to remember. A claim after that has to be handled by hand, by email, and we will need the payment reference from your bank statement.

5. Contact

Write to maya@integrityx.ai with the WhatsApp number you paid from and the date. Do not send us the identifier you were checking; we do not need it and we do not keep it.